Refund and Cancellation Policy
Last updated: August 3, 2026
1. Scope
This Policy applies to UdyamSync monthly and yearly subscription payments processed through Razorpay Checkout. It forms part of the Terms of Service.
2. Seven-day unused-plan refund
A customer may request a refund within seven calendar days after a successful subscription payment only where the paid plan has not been used.
For this Policy, a plan is considered unused only if no WhatsApp account has been connected, no message has been sent, no contact has been imported and no paid feature has been used.
Connecting WhatsApp, importing a contact, sending a message, creating or running a campaign, using an automation, inviting paid users, consuming a paid entitlement or otherwise using a paid feature makes the payment ineligible under the unused-plan refund rule.
3. How to request
Send the request from the registered account email to support@udyamsync.com within seven calendar days of payment. Include the workspace name, Razorpay payment or order ID, payment date, amount and reason.
We may verify account activity and identity before approving a refund.
4. Amount and payment-gateway costs
Where eligible, UdyamSync will refund the amount received by UdyamSync after deducting any payment-gateway fee, tax or non-refundable processing cost that Razorpay or another provider does not reverse.
An instant-refund fee or other optional processing cost requested by the customer may also be deducted where applicable.
5. Processing time and destination
UdyamSync normally initiates an approved refund within 7-10 working days after approval.
Razorpay sends the refund to the original payment source. Bank, card or UPI processing time after initiation is controlled by the relevant payment provider and financial institution.
Once a refund is initiated, it may not be cancelable or reversible.
6. Duplicate, failed or incorrect payments
A verified duplicate payment or a payment shown as failed but actually captured will be refunded in full after Razorpay/payment-provider confirmation.
Where the wrong UdyamSync plan is provisioned because of a technical error, UdyamSync may correct the plan, adjust the payment or approve an appropriate refund.
7. Non-refundable situations
No refund is available after the paid plan has been used, after the seven-day request window, for unused time in a yearly plan after use begins, for customer inactivity, for failure to renew, for Meta/WhatsApp charges paid directly to Meta, or for suspension caused by the customer’s unlawful use, spam, fraud, policy violation or chargeback abuse.
Plan downgrade takes effect at the end of the current paid period and does not create a refund right. An upgrade may use an eligible pro-rata adjustment where supported.
Nothing in this Policy removes a refund or remedy that cannot lawfully be excluded, including a verified duplicate charge or a failure by UdyamSync to provide the purchased service.
8. Effect of refund
When a refund is approved, paid features may be disabled immediately and the workspace may become read-only. Data remains subject to the Privacy Policy and deletion rules.
9. Cancellation and renewal
Subscriptions do not auto-renew. The customer can simply choose not to make the next manual payment. Access continues through the paid period and any applicable seven-day grace period.
10. Contact
Refund requests and questions: support@udyamsync.com.