Grievance Redressal Policy

Last updated: August 3, 2026

1. Purpose

This Policy provides a clear process for privacy, billing, service and consumer complaints concerning UdyamSync.

2. Grievance Officer

Name: Fiza Siddiqui

Designation: Grievance Officer, UdyamSync

Email: support@udyamsync.com

Postal address: Tambi Mansion, Gali No. 8, Shanti Prakash Marg, Govind Nagar East, Jaipur, Rajasthan - 302002, India

3. How to file a complaint

Email from the registered account address where possible. Include the account/workspace, relevant dates, transaction or message identifiers, a clear description, supporting documents and the requested resolution.

Do not send passwords, OTPs, CVV, UPI PINs or full payment-card details.

4. Timelines

UdyamSync will acknowledge a consumer complaint within 48 hours.

UdyamSync will target redressal within one month from receipt. Complex, legal or third-party-dependent matters may require additional time; the complainant will be updated where practical.

Privacy and deletion requests remain subject to identity verification and the timelines in the Privacy Policy.

5. Escalation

If the response is not satisfactory, reply to the same ticket with the reasons and requested resolution.

Non-waivable remedies before consumer commissions, the Data Protection Board of India when applicable, courts or other competent authorities remain available.

6. Records and confidentiality

Complaint records may be retained for support, dispute, security and legal purposes. Information is shared only with persons and providers needed to investigate and resolve the matter or comply with law.

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